Compliance
The standards we work to, set out in full.
Procurement and compliance teams should be able to check a contractor without chasing. Everything below is backed by a document we can send you.
Waste & environmental
Contaminated material is controlled waste from the moment it leaves the property. We carry it legally, consign it correctly and can show you where it went.
- In place
Upper tier waste carrier, broker and dealer
Registered with the Environment Agency to carry, broker and deal in controlled waste, including hazardous waste.
- In place
Hazardous and clinical waste consignment
Consignment notes issued for every hazardous load, with copies retained for a minimum of three years.
- In place
Permitted disposal facilities only
Clinical waste goes to permitted treatment facilities for incineration or alternative treatment. Never general waste.
Insurance
Cover levels are set to meet typical local authority minimums. Certificates are supplied with every tender return and on request.
- In place
Public liability insurance
£10,000,000 any one occurrence.
- In place
Employers' liability insurance
£10,000,000 any one occurrence.
- In place
Professional indemnity insurance
£1,000,000 any one claim.
People & safeguarding
Our operatives go into people's homes at the worst moment of their lives, often with vulnerable residents present. Vetting is not optional.
- In place
Enhanced DBS checks
Every operative is checked at enhanced level before deployment and re-checked every three years.
- In place
Hepatitis B immunisation
All operatives immunised, with records maintained.
- In place
Safeguarding awareness training
Adults and children safeguarding awareness, with a clear route for raising concerns with the instructing body.
- In place
CPD accredited biohazard and trauma training
Specialist trauma, biohazard and bloodborne pathogen training for all field staff, CPD accredited.
Health & safety
Every job is planned before it is started. You receive the paperwork before we arrive, not after.
- In place
Risk assessments and method statements
Site-specific RAMS issued before attendance on every job.
- In place
COSHH assessments
For every chemical used, with safety data sheets available on request.
- In place
Written health and safety policy
Reviewed annually and signed off by a director.
- In place
RIDDOR reporting procedure
Incidents, near misses and needlestick injuries recorded and reported as required.
Data protection
Our photographs and records often show private homes and personal circumstances. We treat them accordingly.
- In place
Registered with the ICO
Registered as a data controller with the Information Commissioner's Office.
- In place
UK GDPR compliant processing
Site imagery stored securely, shared only with the instructing body and deleted in line with our retention schedule.
Accreditations
Third-party schemes that pre-qualify suppliers for public sector work. We are working through them in order of what our clients ask for most.
- In progress
CHAS
Contractors Health and Safety Assessment Scheme.
- In progress
SafeContractor
Health and safety accreditation for contractors.
- In progress
Constructionline
Public sector supplier pre-qualification.
Documents available on request
All of the following are included in our supplier information pack, or can be sent individually.
- Waste carrier registration certificate
- Insurance certificates
- CPD training certificates
- Health and safety policy
- Environmental policy
- Equality, diversity and inclusion policy
- Safeguarding policy
- Modern slavery statement
- Data protection and retention policy
- Sample RAMS and COSHH assessments
- Sample completion pack
Need someone on site?
Our response line is staffed 24 hours a day, 365 days a year. We aim to be with you within 2 hours of the scene being released.