Service
Hoarding & specialist property cleans
Compassionate clearance and deep cleaning of hoarded, neglected or heavily contaminated properties.
Survey within 48 hours, with works scheduled to your case timetable
Hoarding cases are rarely just a cleaning problem. There is usually a person whose tenancy, health or independence depends on how the work is handled, and a clearance done badly can end a tenancy that could have been saved.
We grade every hoarded property on the Clutter Image Rating scale and we work alongside your housing officer, social worker or environmental health lead. Where the resident is present and engaged, we go at a pace they can manage. Where enforcement is already underway, we work to the timetable the notice sets.
We also take on neglected and heavily contaminated properties, where years of build-up, pests or human waste mean an ordinary cleaning contractor cannot do the job safely.
What the work involves
- Assessment and Clutter Image Rating grading, with photographs for case files
- Staged or single-visit clearance depending on the resident's circumstances
- Recovery of documents, medication, valuables and items of personal significance
- Sharps, food waste, vermin and infestation management
- Restoring safe access to exits, heating, electrics and sanitary facilities
- Deep clean and antimicrobial treatment once clear
- Pest control liaison and follow-up visit where required
Who instructs us
- Environmental health and public protection teams
- Adult social care and safeguarding teams
- Housing associations and tenancy sustainment officers
- Fire and rescue services following a home fire safety visit
- Family members acting for a relative
Compliance & documentation
- Operatives hold enhanced DBS clearance and safeguarding awareness training
- Mental capacity considerations recorded where the resident is present
- Itemised recovery log, so nothing of value is disposed of without a record
Related services
Need someone on site?
Our response line is staffed 24 hours a day, 365 days a year. We aim to be with you within 2 hours of the scene being released.