Privacy notice

Last updated 28 September 2026

Who we are

Clear Core Group Ltd is the data controller for the personal information described in this notice. You can contact us about anything in it at info@clearcoregroup.uk.

Information we collect

When you contact us through this website, we collect:

• your name, organisation, email address and phone number
• the postcode of the property concerned, if you provide it
• anything you choose to tell us in your message

When we carry out work, we may also hold:

• property addresses and access arrangements
• contact details for the instructing officer, family members or their representatives
• photographs of the property taken before, during and after the work
• a record of belongings recovered, retained or disposed of
• waste documentation, which by law includes the address the waste came from

Our work can sometimes reveal information about a person's health or circumstances. We record only what the work requires, restrict who can see it, and share it only with the organisation or person who instructed us.

How and why we use it

• To respond to your enquiry and provide a quote, based on our legitimate interest in responding to people who contact us.
• To carry out and document the work you have instructed, which is necessary for our contract with you.
• To keep waste, health and safety and financial records, which we are legally required to do.
• To raise a safeguarding concern with the appropriate body where we believe someone is at risk.

We never sell personal information, and we never use it for marketing without your consent.

Who we share it with

We share personal information only where necessary, with:

• the organisation that instructed the work
• licensed waste facilities, limited to what waste law requires
• our insurers and professional advisers, where needed
• service providers that host our website and deliver our email, under contract and only on our instructions
• the police, a local authority or a regulator, where the law requires it

How long we keep it

• Enquiries that do not lead to work: 12 months.
• Job records and photographs: six years after completion, to meet contractual and legal obligations.
• Hazardous waste records: at least three years, as required by law.

Your rights

You have the right to ask for a copy of your information, to have it corrected or deleted, to restrict or object to how we use it, and to ask for it to be transferred. To make a request, email info@clearcoregroup.uk. We will respond within one month.

If you are unhappy with how we have handled your information, you can complain to the Information Commissioner's Office at ico.org.uk.

Cookies

This website does not use advertising or tracking cookies. It uses only what is strictly necessary for the site to work.