Terms of business

Last updated 28 September 2026

Instructions and quotes

We accept instructions by phone, email or purchase order. For private clients, we provide a written quote after assessment and before remediation starts. Quotes are valid for 30 days. For public sector clients, work is priced from the agreed schedule of rates.

Scene release

Where the police or another authority is involved, we attend only once the property has been formally released. We do not handle anything of evidential value.

Variations

If we find contamination beyond the agreed scope, we stop, explain what we have found, and agree any change in writing before continuing. We will never add work to an invoice that you have not agreed.

Access and safety

You are responsible for giving us safe, lawful access to the property. We may pause work if conditions on site become unsafe, and we will tell you straight away if that happens.

Personal belongings

We record belongings recovered, retained or disposed of on a belongings log. Items that cannot be made safe are disposed of as contaminated waste and recorded before disposal. We will follow your written instructions on any items you wish to keep.

Payment

Invoices are raised on completion, with the completion pack attached, and are payable within 30 days unless otherwise agreed. Public sector invoices quote your purchase order reference.

Liability and insurance

We carry public liability, employers' liability and professional indemnity insurance. Details are on our compliance page, and certificates are available on request.

Complaints

If something has not gone as it should, contact us at info@clearcoregroup.uk. A director will acknowledge your complaint within two working days and respond in full within ten.