How we work
A consistent process you can instruct at 2am and defend at audit.
Every job follows the same six stages, whatever the scale. You know what will happen, in what order, and what you will receive at the end.
The process
Six stages, every time.
Nothing is started until the scene is released, and nothing is signed off until it has been verified.
- 1
Instruction
Call the 24-hour line or send an instruction by email. You speak to someone who can make decisions, not a message service. We confirm the scene has been released and agree attendance.
- 2
Assessment & planning
A supervisor assesses the scope on arrival and issues site-specific RAMS and a written scope before remediation starts. On private work, you receive a fixed quote at this stage.
- 3
Containment
The affected area is isolated and protected so that contamination cannot spread to the rest of the property during the work.
- 4
Remediation
Contaminated material is removed and consigned for licensed disposal. Surfaces and structure are decontaminated with validated products and documented contact times.
- 5
Verification
The treated area is checked against the scope, with ATP testing where appropriate. Nothing is signed off until it passes.
- 6
Handover & completion pack
The property is returned with a Certificate of Decontamination and the full paperwork trail, usually within 48 hours of completion.
Before we arrive
You receive the plan before the work starts.
- Confirmation that the scene has been formally released
- Site-specific risk assessment and method statement
- Written scope of works, and a fixed quote on private instructions
- Named supervisor and expected time on site
After we leave
And the evidence when it is finished.
Certificate of Decontamination
Confirms the scope treated, the method used and the date of sign-off.
Waste documentation
Consignment and transfer notes for every load removed from site.
Photographic record
Before, during and after, stored securely and shared only with you.
RAMS & COSHH
The risk assessment, method statement and chemical assessments used on the job.
Verification results
ATP swab readings or moisture logs, where the work required them.
Belongings log
An itemised record of anything recovered, retained or disposed of.
Our standards on site
How we behave matters as much as what we do.
Discreet by default
Unmarked vehicles and plain workwear on arrival. Neighbours do not need to know why we are there.
Dignity for residents and families
We remember that every property is somebody's home. Personal items are handled with care and logged, never thrown away without a record.
Clear boundaries
We start only once the police and any other authorities have released the property. Evidence is never our responsibility.
Evidence over reassurance
We do not ask you to take our word for it. Every job closes with the paperwork to prove it was done properly.
Need someone on site?
Our response line is staffed 24 hours a day, 365 days a year. We aim to be with you within 2 hours of the scene being released.