For councils
Straightforward to onboard. Simple to instruct. Easy to report on.
Information for councils, housing providers and other public sector buyers: how to engage us, the service levels we work to, and what you receive for your records.
Ways to buy
Use the route that suits your volume.
Whichever route you use, pricing comes from the same published schedule of rates.
Spot purchase
Instruct a single job against a purchase order. Suitable for occasional or first-time instructions, and for testing us before a longer arrangement.
Call-off agreement
Agreed rates, service levels and reporting for repeat work, without the overhead of a full tender. Instruct by phone or email and we raise the job against your reference.
Frameworks & DPS
We register for relevant frameworks and dynamic purchasing systems. Tell us which ones you buy through and we will make sure we are on them.
Service levels
Attendance times we commit to.
Measured from the moment the instruction is accepted and, for trauma work, from the moment the scene is released.
| Priority | Typical situations | Attendance |
|---|---|---|
| Emergency | Trauma, unattended incidents, active biohazard contamination | Within 2 hours, 24/7 |
| Urgent | Foul water escape, sharps in publicly accessible areas | Within 4 hours, or same day |
| Standard | Void clearance, deep cleans, odour treatment | Next working day |
| Planned | Hoarding cases, sweep programmes, scheduled voids | Survey within 48 hours, works to agreed schedule |
Reporting
Monthly reports for regular clients.
Every job has its own completion pack. Clients with regular volumes also receive a monthly summary covering:
- Instructions received and completed
- Attendance times against service level
- Waste tonnage by stream, with landfill diversion
- Safeguarding concerns referred
- Complaints, compliments and near misses
Social value
Value that stays in the area.
We agree social value commitments at contract stage and report on them alongside performance. Typical commitments include:
- Recruiting locally wherever we operate
- Training and entry-level roles for people facing barriers to work
- Reuse and recycling before disposal, reported by weight
- Commitments agreed with you and reported against your chosen measures
Clear invoicing
Every invoice carries your PO and job reference, with the completion pack attached.
Secure records
Photographs and case details are shared only with the instructing officer.
One contact
A named account manager who knows your contract and your properties.
Supplier information pack
Everything your compliance team needs, in one place.
Request the pack and we will send it the same working day.
- Waste carrier registration certificate
- Insurance certificates
- CPD training certificates
- Health and safety policy
- Environmental policy
- Equality, diversity and inclusion policy
- Safeguarding policy
- Modern slavery statement
- Data protection and retention policy
- Sample RAMS and COSHH assessments
- Sample completion pack
Prefer email? Write to info@clearcoregroup.uk
Request the supplier pack
Tell us your organisation and the framework or process you buy through, if any.
Buyer questions
What procurement teams ask us.
Can we instruct you without a framework agreement?
Yes. We accept spot-purchase instructions against a purchase order, and we can set up a call-off arrangement if you expect repeat work. We are also happy to join frameworks and dynamic purchasing systems where you use them.
How do you price?
Public sector and housing clients receive a published schedule of rates, so every instruction is priced consistently. Complex jobs are scoped and quoted in writing before work starts, and variations are agreed with you before they are carried out.
What do you need from us to get started?
Supplier set-up details, a purchase order process and an out-of-hours contact. We will send our supplier information pack so your procurement and compliance teams have everything they need to onboard us.
Do you subcontract?
Trauma and biohazard work is carried out by our own vetted operatives. If a specialist subcontractor is ever required, for example for asbestos, we will tell you in advance and they will be held to the same standards.
What reporting do you provide?
Every job has a completion pack. Clients with regular volumes also receive a monthly report covering instructions, response times, waste tonnage by stream and any safeguarding referrals.
Need someone on site?
Our response line is staffed 24 hours a day, 365 days a year. We aim to be with you within 2 hours of the scene being released.